Delivery Policy
Turnaround:
Most orders for blank custom wound cassettes made to order will be despatched within 2-3 working days with many small orders sent out the same or next day from receipt of order. Most orders for stocked items such as Branded cassette would be despatched within 1 working day from receipt of order. Duplication, recording, mastering and printing orders can take up to 3 weeks to complete, however many straight forward duplication runs can be done in half that time.
Delivery:
Small order and packages are sent by the best courier for the area, for overseas it may be Royal Mail. For UK it could be EVRi or Royal Mail.
UK parcels can take 3-4 days to arrive (except very small packages, which can be sent with a stamp 1st or 2nd class)
Larger parcels for UK are sent by the best courier for the area and price; Economy would usually be, but not limited to; EVRi and Standard DHL
Standard DHL Shipments are usually next day, providing the courier hasn't been to collect the parcels that day already, this time frame varies between 12pm - 4pm for the cut off.
European parcels are sent via a courier that works best for the country the shipment is going to. E.g France is usually DPD. Italy is usually UPS.
ALL European customers will recieve an email from us once their order has been placed, going over some customs procedures; all of these orders will be put on hold until we have had a reply.
Please note: when you order from us and provide a delivery address could you please make sure that it is accessible and somebody is there during the daytime for the delivery. If not can we have an alternative address or a safe place where the parcel can be left. Also we need a telephone number at the delivery address please. Not all couriers leave a card to say an attempt has been made to deliver and we get 'failed' delivery charges as well as a charge to return the package to us. Thank you