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Returns & Refund Policy

Important Notice, If you require an exact shade of plastic shell or for some reason require a certain colour of leader tape or rollers for example then it it advisable to contact us first or request batch samples as our stocks can change and/or our photographs on the website can vary slightly in minor details from the ones pictured. If, in our opinion, the photographs represent a significant difference in colour shade or other areas then we would state that in the decription. But the inner parts of the cassette may vary in style and colour to the pictures without notice unless that is a feature of the cassette. For example most of the range of cassettes could have a clear leader tape, but often these can be blue or red. But if we had an all clear cassette shown with red hubs, red rollers and a red leader then the cassettes sent would have red leaders, as expected unless stated otherwise.

In circumstances where a refund has been agreed, we will return the original payment usually by the same method it was first made. If this is not available we would issue a cheque. Refunds by paypal after 60 days may have the original paypal charges deducted. For Europe and Worldwide customers if the refund payment cannot be made by paypal then a bank transfer can be set up. Most refunds once agreed will be completed with 1 working day.

Any goods received which are deemed to be faulty or damaged will be refunded, replaced or exchanged. In circumstances where the fault is ours we will organise the return shipping and costs unless we decided to replace or refund without the need to return goods (for example where there is evidence of damage in transit, photos may be required)

Cancellations: any order placed and not yet in progress can be cancelled or altered as long as we receive instructions in time. Once an order in underway you may still be able to cancel or alter depending on the requirements and type of order but again you will need to contact us as soon as possible. We will always work with you in these situations and can most often reach a compromise. For example if you realise you have ordered the wrong length of tapes and they haven’t been despatched then it may be possible for us to stock these or have other orders pending for the same item. Once items have been despatched it would be difficult to cancel or alter an order but again we would work with you to keep any costs to a minimum for resolving the problem.


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