Important Notice, If you require an exact shade of plastic shell or for some reason require a certain colour of leader tape or rollers for example then it it advisable to contact us first or request batch samples as our stocks can change and/or our photographs on the website can vary slightly in minor details from the ones pictured. If, in our opinion, the photographs represent a significant difference in colour shade or other areas then we would state that in the decription. But the inner parts of the cassette may vary in style and colour to the pictures without notice unless that is a feature of the cassette. For example most of the range of cassettes could have a clear leader tape, but often these can be blue or red. But if we had an all clear cassette shown with red hubs, red rollers and a red leader then the cassettes sent would have red leaders, as expected unless stated otherwise.

In circumstances where a refund has been agreed, we will return the original payment usually by the same method it was first made. If this is not available we would issue a cheque. Refunds by paypal after 60 days may have the original paypal charges deducted. For Europe and Worldwide customers if the refund payment cannot be made by paypal then a bank transfer can be set up. Most refunds once agreed will be completed with 1 working day.

Any goods received which are deemed to be faulty or damaged will be refunded, replaced or exchanged. In circumstances where the fault is ours we will organise the return shipping and costs unless we decided to replace or refund without the need to return goods (for example where there is evidence of damage in transit, photos may be required)