European customers are subject to Taxes, duties and fees on their orders with us. - this is not charged on your shop order.  

We will email all European customers when they place an order to let them know how to progress with the order. 

There are 2 options for most Countries, either we can pre-pay the fee's and you pay us. Or you can pay them direct when your parcel gets to customs.

We can send the parcel with duties paid – once your order is made and ready to be booked in i can send you a price for this. This method speeds up the process in customs and is cheaper than paying the fees yourself.Please note that if we prepay these taxes and there is a fault/failed delivery of your fault the tax and shipping amount is NON-REFUNDABLE

Alternatively:

We can send the parcel with Duties not paid – this means we will send the parcel out and you will be required to pay the duty taxes yourself when the parcel reaches customs, this is usually requested via email but could also be by telephone call/SMS text message on your phone.  

 If you choose to pay them yourself, please be aware that failure to pay will result in a return to us and to resend you will be required to pay shipping again/ refund will not include shipping cost.

ITALIAN CUSTOMERS - We also require your personal ID number / Fiscal code. We will not be able to send your parcel without this, it seems to be a new rule that the EU have started enforcing recently

If you are having your parcel delivered to a business address, we will need the company EORI and VAT numbers to send the parcel to the address. Without these the parcel will be returned.